The Helpline Center serves as the “front door” for people who are in need of assistance. Our staff and volunteers are equipped with handling calls with compassion and dignity. We manage about 40,000 calls annually from various neighborhoods throughout the Seattle and King County area. People call us when they are in dire circumstances such as the threat of eviction, utility shut off notices, hunger, and other basic needs.
The Helpline Center connects those in need with our neighborhood volunteer groups (or “Conferences”). Our Conferences follow up the individual or family with a home visit.